Yes, if your order hasn't shipped yet. Contact us right away with your order number and the correct address: email team@stickymade.com, use live chat, or call or text 919-502-0007. Once your order is dispatched, we can't change the address.

Before it ships

Your order spends a few days being proofed and printed before it ships, so there's usually time. Don't wait for the proof to tell us, though. Send the corrected address as soon as you notice the mistake.

After it ships

Once the package is with the carrier, only the carrier can change where it goes. Many carriers let the person receiving a package ask for a redirect, a hold, or a pickup at one of their locations, through their tracking page or app, sometimes for a fee. Use the tracking number in your shipping confirmation email, and ask the carrier directly. See how to track your order.

A wrong address isn't covered

Under our refund policy, a package lost because of an incorrect address can't be refunded or reprinted. A minute at checkout prevents it. Check:

the street number and street name;
the apartment, suite, or unit number;
the ZIP code, or the postal code for Canada;
the business name, if the order is going to a workplace;
any old address your browser filled in for you.

Use a street address rather than a PO box when you can. We can ship to a PO box, but it delays the order.

If a package comes back to us

Whoever made the error pays to reship it. If the mistake was ours, we pay. If the address was wrong, or the package was refused or never collected, the cost of reshipping is yours.

To change something other than the address, see how to change or cancel your order.