Once production begins, modifications may not be possible. If you need to make changes, contact us as soon as possible, and we’ll do our best to accommodate your request.
Can I print multiple designs in one order?
Yes, you can! Each design must meet the minimum quantity requirement. If you're ordering different designs, ensure each meets our minimum order policy for best pricing and efficiency.
Can I print a single sticker of my design?
While we typically require a minimum quantity per design, we do offer sample sheets where you can print a single sticker as part of a larger sheet. Contact us for more details on our minimum requirements and available options.
Do you offer samples?
Yes! You can order a Sample Pack to test the quality of our materials, finishes, and printing styles before placing your order.
Do you offer wholesale (reseller) or nonprofit discounts?
Yes! If you are a reseller or a nonprofit organization with a valid Reseller’s Permit or 501c3 Tax ID, contact us to discuss tax exemptions and potential bulk order discounts.
2. Artwork & Designs Questions
How do I upload my artwork?
You will be prompted to upload your artwork during checkout. For custom orders, artwork can also be uploaded through a Quote Request form.
If you aren't ready to upload your artwork, you can submit your order without it. Contact team@stickymade.com once your artwork is ready.
What does 'Custom Artwork' mean?
Custom artwork means we print designs that you provide, but we do not reproduce copyrighted logos, images, or designs without permission from the owner. Additionally, we reserve the right to refuse orders containing offensive, obscene, or illegal content.
What kind of files do you accept?
Vector art: Preferred file formats are .PDF, .AI, and .EPS.
Image files: Acceptable formats include .JPG and .PNG at 300dpi at full size.
Color Mode: Make sure your artwork is in CMYK color mode for accurate printing results.
Font Guidelines: Convert all fonts to outlines to prevent font substitution or errors.
How do I indicate a cutline?
You can use our templates to set up and preview your stickers in different shapes and formats. If you're unsure, simply upload your file, and we’ll create a cutline for you. Make sure to leave a 1/8" (.125) margin between your artwork and the cutline to allow for slight shifts during the cutting process.
3. Product Questions
Are your stickers weatherproof?
Absolutely! Our stickers are made from high-quality vinyl with a protective laminate. They are designed to withstand harsh conditions, including exposure to sunlight, rain, snow, and general wear and tear.
What’s the difference between semi-gloss and matte laminate?
Semi-Gloss: Provides a vibrant, glossy finish that enhances colors and adds a professional look.
Matte: Offers a soft, muted finish that minimizes glare, making text and images easier to read in bright light.
Can you print on specialty materials like metallic or clear?
Yes! We offer chrome, holographic, glitter, glow in the dark, and clear stickers with the option to add selective white ink. This allows you to create unique effects where some parts of the design remain transparent or metallic while others have a solid color appearance.
4. Shipping Questions
How long does production take?
Standard orders: Ship within 4 business days after proof approval.
Larger orders: May take 7-10 business days, depending on complexity.
Rush orders: Available for an additional fee. If you need your stickers urgently, contact us to discuss expedited options.
What shipping options do you offer?
We offer standard, expedited, and overnight shipping. Shipping costs and delivery times vary based on your location and selected shipping method.
Do you offer free shipping?
Yes, we offer free shipping on orders above $100. Please refer to our shipping policy for more details.
Can I change my shipping address after ordering?
If your order has not shipped yet, contact us immediately, and we’ll update your shipping address. Once an order has been dispatched, we cannot make changes.
5. Contact Questions
How can I contact customer service?
You can reach us via email at team@stickymade.com or through our live chat on our website for quick assistance.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at team@stickymade.com.
