It depends on the product. On most sticker products, if we haven't heard back from you 36 hours after we send the proof, we may go ahead and print what the proof shows. So reply, or ask us to hold it. On roll labels, trade stickers, and stickers we design for you, nothing prints until you approve it.
| Product | If there's no reply 36 hours after the proof is sent |
|---|---|
| Stickers, Sticker Sheets, Sticker Packs, sheet labels, Window Cling, and other sticker products | We may print what the proof shows |
| Roll labels | It waits for your approval |
| Trade stickers: hood cleaning and the industry service templates | It waits for your approval |
| Stickers we design for you | It waits for your approval |
How the 36 hours are counted
- Plain clock hours. Nights and weekends count, so a proof sent at 4 PM on Friday reaches 36 hours at 4 AM on Sunday.
- Reminders first. We email you reminders before the 36 hours are up.
- A fresh start with each new proof. If you request changes, the 36 hours start over when the new proof arrives.
If your proof came with Option A and Option B and you don't choose, we choose whichever we judge closest to what you ordered. See why a proof comes with two options.
Check your proof as soon as it arrives. On the products that can print without a reply, the 36 hours are your window to catch a mistake. On the ones that wait, every day the proof sits is a day added to your delivery date, because the production clock only starts when you approve. See how long your order takes.
If you need more time
If you can't look at the proof properly within 36 hours, contact us at team@stickymade.com or on live chat before the time is up, and ask us to hold it. If something's wrong, press "Request Changes". That counts as a reply, so nothing prints from that proof.
Didn't get your proof?
Your proof arrives within 1 business day of your order. If it hasn't:
- Search your inbox for "Stickymade", and check your spam and promotions folders.
- Make sure you're looking in the inbox of the email address you used at checkout.
- Still nothing? Contact us with your order number.
Next time, tick "Also text me my proof link" in your cart, and the link comes by text as well as email. More help is in I didn't get my proof.
If you chose "No Proof Needed" in your cart, no proof is emailed: the order goes straight to production. See do I need a proof?