Contact us within 30 days of delivery, with your order number and photos. If your order arrived damaged, has print defects, or doesn't match the proof you approved, we reprint it at no cost.
Email team@stickymade.com, use live chat, call or text 919-502-0007, or go to our contact page.
Damaged in shipping or printed with a defect
Send photos of:
- the outside of the box;
- the opened box, with all the contents visible;
- the damaged or defective items, close enough to see the problem.
We use the photos to look into what happened and to file the claim with the carrier, so keep the box and packing until we've sorted it out.
Not what your proof showed
If what arrived doesn't match the proof you approved, whether it's the wrong item, size, material, or quantity, we reprint the right thing at no cost. Tell us what you ordered and what came. Photos of what arrived help us sort it out quickly.
When the print doesn't look right
If your order matches your proof but the print isn't up to standard, tell us what's wrong and send a photo, ideally next to your proof. Depending on the situation, we offer a credit, a refund, or a free reprint. This is what our 100% Satisfaction Guarantee covers: the quality of what we printed.
To qualify, your artwork must have been at least 300 DPI, and not AI generated. A low-resolution file prints soft, however carefully it's printed. See low-resolution artwork and AI-generated artwork.
If the difference is color, read why screen color and printed color never quite match first. If it still looks wrong after that, tell us.
The 30-day window
All refund and reprint requests have to reach us within 30 days of delivery, so open your order when it arrives, not when you need it. How your order will arrive shows what to expect inside the box. The full terms are in our refund and reprint policy.